Junior Platform Engineer - EUC

Job Introduction

Job Description for Junior Platform Engineer - End User Computing (EUC):

There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.

We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.

This role is flexible and can be based at Risley, Workington, Preston.

A member of the IT Service Delivery Team responsible for the maintenance and compliance of End User Computing (EUC) services using technologies such as Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices.

Role Responsibility

Main Responsibilities for Junior Platform Engineer - End User Computing (EUC):

• Supports the Senior Platform Engineer and the Head of IT Service Delivery in defining the appropriate standards, policies and procedures for EUC services and security.
• Technical Expertise - Point of expertise for the team to resolve complex EUC queries, whilst acting as a bridge between Tier 1 and Tier 3 support on EUC security and project delivery. Provision of knowledge transfer/training to team members where appropriate on EUC security and project delivery.
• Accountable for pro-actively improving processes & the production of technical documentation for Field Support & Service Desk on EUC services, security and project delivery.
• Support the investigation, proof of concept and solution testing for all EUC improvements.
• Provides service transition and support documentation to the FSE and SD teams.
• Responsible for supporting EUC compliance policy setting and reporting against standards.
• Responsible for the ongoing patching and updating of the deployment software catalogue.

The Ideal Candidate

Essential Criteria for Junior Platform Engineer - End User Computing (EUC):

• Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
• Experience of managing Windows 10 Endpoints using Microsoft Endpoint Manager (MEM), including Intune and Configuration Manager.
• Proven ability of implementing, managing, and troubleshooting Microsoft Windows Desktop OS deployment with Autopilot and associated services.
• Packaging deployment and troubleshooting of software applications for Intune, including scripting and custom MSI compiling.
• Experience working in a secure, accredited, or regulated environment.

Desirable Criteria for for Junior Platform Engineer - End User Computing (EUC):

• Experience in working of Tier 2/3 Operational Support.
• Experience of delivering IT solutions and projects.
• An understanding of, or accreditation to, ITIL Foundation.
• An understanding of Service Management including change, incident, and problem management as it applies to a secure corporate environment.
• Experience of Azure Active Directory, M365, Defender for Endpoint services.
• Experience of Endpoint Central, SCCM and vulnerability/threat management platforms.
• Configuration, deployment and troubleshooting of compliance / configuration policies and scripts in Intune.
• Experience and good understanding of security principles, firewalls, applocker, ASRs, patching, threat and vulnerability monitoring.

About the Company

NNL is an incredible place to work A place where people do things that have never been done before A place where people push boundaries to further themselves, the business, and society as a whole.

This is a place where personal and professional opportunities are limitless. If you want to change the world, if you want to tackle climate change, if you want to help advance medical science, if you want to help put things in space, if you want to answer the big questions, if you want to work with extraordinary materials, if you want to meet great people, learn new skills, challenge yourself, work flexibly, and build a long successful career with the power to make a real impact… you can do it all here.

NNL has a vision for Equality, Diversity, and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service, and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.

Recruitment Agency Notice

We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.

United Kingdom National Nuclear Laboratory